Why do they keep asking me? Are you frustrated with solving all of your staff’s problems and issues? If you answered yes, this class is here to help by giving you tools to help you think through a problem and develop effective solutions. Learn how to determine the situational risks and then mitigate those risks. You will practice several problem solving techniques and work through examples within a group and individually using the effective tool of PDCA (Plan Do Check Act). You will leave ready to apply this tool, tackle workplace issues, develop solutions and measure the success of solutions! Course fee includes the manual 101 Creative Problem Solving Techniques: The Handbook of New Ideas for Business.